Rex & Fair Philatelists (Australia) Pty. Ltd.
A general list of the terms and conditions under which we conduct our business, with details of payment methods we accept. We urge all customers to read this page to avoid confusion and delay in processing your order. Unless otherwise arranged with us, items purchased will not be dispatched until full payment for the goods has been received/cleared by us.
How to Order
You may order Philatelic items from us by....
- Emailing your order to us (you may use the Contact Form on the Contact page on this website)
- Posting us your completed Postal Auction Bid Sheet (found at the end of our printed Postal Auction Catalogues)
- Telephoning or faxing us your order
- Placing a winning bid on our in-house auction webpage – you will be sent an email confirming your successful bid at the end of the auction
- Placing a winning bid on our eBay webpage
Please ensure when ordering that you include your address so that we can assess the correct postage and insurance costs for you.
Payment may be made by credit card, cheque, money order, or direct bank transfer. For your security and ours, we do not accept payment by cash or travellers cheques sent by mail (only in person).
We accept Mastercard and Visa credit cards. We do not charge any surcharge for using credit cards; in fact, we prefer clients to use credit cards as allows us to charge the correct postage and often despatch orders to you on the same day as received.
Cheques & Money Orders
We accept all Australian currency cheques and money orders, but reserve the right to wait until these have been cleared before sending goods out. We do not accept foreign money orders or foreign currency cheques.
You may pay funds by direct transfer into our bank account:
- ACCOUNT NAME: Rex and Fair Philatelists (Australia) Pty Ltd
- BSB (BRANCH NUMBER): 033-000
- ACCOUNT NUMBER: 840297
- NAME OF BANK: Westpac Bank 360 Collins Street Melbourne
For purchases made through our in-house online auction page or our eBay auction page you may pay for your order though the all the above methods and also by PayPal.
When paying by credit card, we must bill you in Australian dollars. The exchange rate and any bank fees for foreign orders will be as imposed by your credit card company and not us, and we accept no responsibility for these.
Your customer satisfaction is very important to us. We value your long term repeat business. If you are not happy with the goods supplied, please ship them back to us by Registered Mail in the exact condition they were received in, within 4 days of receipt. Include an explanation of the problem, and we will fully refund your purchase price of those goods, or exchange the goods, as preferred.
NOTE: No lot is returnable, if, subsequent to receipt by purchaser, it has been immersed in water or other fluid, or marked (for example, by an Expert) or treated or damaged by any process whatever, unless written permission has been previously obtained.
In addition to items excluded above, we are NOT responsible for:
Goods opened or damaged or removed or otherwise dealt with by customs or postal authorities in the country of receipt or in transit.
Any taxes or charges levied by governments or authorities, such as GST, VAT, fines, levies, penalties, demurrage etc.
Non delivery of any goods posted to us or from us, for whatever reason. Our liability shall be strictly limited to whatever sum may be paid or owed to the recipient or sender by the postal authorities or other shipping company based on the level of insurance and compensation paid for when sent. All claims in respect to any loss or damage or non-delivery (including lodgment within the time limit set) shall be the responsibility of the purchaser, whether paperwork needs to be lodged in your own country or via Australia Post or both. We keep a record of all mail sendings (including copies of the stamped Australia Post receipts and shall be happy to provide a copy if requested).
All customers placing orders with us have thereby accepted these and all and any other Terms and Conditions of Sale found on this website or provided separately, and submitted themselves to the jurisdiction of the courts of Victoria and Australia and the laws thereof in case of any dispute.